This is a quick rundown on how to manually remove and stop the Labtech agent from running on computers. especially handy for MSPs that have token over a client and the outgoing MSP did not trigger an uninistall.
This is done in a four step process and should take all of 5 minutes.
First we need to remove the services
- Right-click Windows key click run
- in the run box type services.msc
- Select ‘LabTech Monitoring Services’ and stop the service, the service may be called the outgoing MSP name.
- Select ‘LabTech Monitoring Services CheckUp Util’ and stop the service, the service may be called the outgoing MSP name
- Open Command Prompt add type / copy the two below lines
- ‘sc delete ltservice’
- ‘sc delete ltsvcmon’
Next we need to edit the registry
- Right-click Windows key click run
- In the run box type services.msc
- Remove the registry keys under HKLM\Software\LabTech. If running a 64-bit OS, remove keys that may exist under HKLM\Software|Wow6432Node\LabTech
kill left over services in task manager
- Right-click taskbar
- Select Task Manager
- Under the processes tab, select ‘LTTray.exe’
- Click end process.
Delete application
- Browse to c:\Windows
- Find and right-click LTSvc folder and select delete
- Reboot Computer